At Court Legends Store, we select our tennis gear with the same precision we apply to our customer service. While we’re confident you’ll love your purchase, we understand that sometimes returns or exchanges are necessary. This policy outlines our straightforward process to ensure your satisfaction remains our top priority.

Our Return & Exchange Commitment

We accept returns and exchanges within 15 days of receiving your order, provided the items are in their original condition – unused, unwashed, with all tags attached and in the original packaging.

Important Exceptions

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Grommets & Bumper Guards (once installed or removed from original packaging)
  • Personalized or custom-ordered equipment
  • Any items that show signs of use or damage not present at shipping

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Court Legends Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) for return/exchange: [Product Name(s)]
Reason: [Brief explanation]
I would prefer: [Refund to original payment method/Exchange for [Product Name & Size if applicable]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA number cannot be processed.

Step 3: Ship Your Return

Package the item(s) securely in the original packaging and include all original contents. Affix the provided return label (for US customers) or follow the international return shipping instructions.

Return Shipping Costs:

  • For defective/wrong items: We cover return shipping
  • For change of mind: Customer pays return shipping

Step 4: Processing Your Request

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • Exchanges: Your replacement will ship within 1-2 business days
  • Refunds: Will be processed to your original payment method

Refund Timeline & Methods

Refunds are processed within 3-5 business days after we receive and approve your return. The timing depends on your payment provider:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

International Returns

For customers outside the US:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund and cover return shipping costs.

Still Have Questions?

Our customer service team is ready to assist! Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM PST

We value your trust in Court Legends Store and are committed to ensuring your complete satisfaction with every tennis purchase.